We placed our order online which was straightforward and the very next morning received an email advice letting us know that the replacement mat had been dispatched. Excellent service!
The mat arrived yesterday and we installed it straight away. The size was spot on.
- The overlap in the new mat is about 1 cm less than the original meaning that the stitching is closer to the edge. This is not a big drama but does make it more difficult to install the wires from the old mat into the new.
- The new mat has only two rows of stitching V four on the old mat. We suspect that the life of the new mat will be considerably reduced as a result and are a little concerned that the mat will be less able to handle use by other than small children. Hopefully the cost reduction approach by the manufacturer does not translate into reduced safety.
We are very happy with the service from Topline but a bit disappointed that the quality of the product seems less than the original. Time will tell.